Keeping all of your customers coming back will require the right amount of work and effort on your part — this is true regardless of what type of business you may have. Minimizing issues for your customers should be foremost on your mind.
Fortunately, there are many ways to improve the customer service experience. Relying on the right reading materials to assist you in dealing with others can help a great deal. So here are a few nonfiction books that any customer service professional needs to have on their shelf (or on their tablet).
If you’re looking for a tells-it-like-it-is account of practical ways to take care of your customers, you’ll want to give Would You Do That to Your Mother? a read. You can learn tactful methods of tackling any situation in this fascinating and informative book.
The title alone may have your giggling about the comparison of dealing with your mother versus handling customers. Are your ready to tackle that task when it comes to assisting clients?
It’s possible you’ll learn tips on how to deal with callcenter software issues to make them less complicated for your staff. And perhaps more so, this book can teach you how to handle tricky customers who are difficult to please.Advice from a Call Center Geek, by Thomas Laird
It’s possible that you may not ever have enough knowledge when it comes to speaking to people on the phone. It takes a rare type of attitude and the right words to make the best impression. You never want to insult a customer, and learning effective ways to avoid doing so is important.
Checking out Advice From a Call Center Geek will have you turning the pages fast. In fact, you may want to purchase a copy for all your employees who work in the customer service department. Doing this could drastically increase the quality of the calls that come in and go out for your business.
Although, depending on the size of your business, you may need to buy a lot of them, as the number of employees at call centers has been rising.Hug Your Haters: How to Embrace Complaints and Keep Your Customers, by Jay Baer
One of the most significant challenges for any business is to deal with demanding customers. Regardless of how hard you try, you will find there are people who are simply too tough to please.
If this is often the case for your business, you may need to dive a bit deeper into learning how to handle people who dislike your company. Choosing Hug Your Haters may help you find effective ways to cope with these individuals that are gentle and respectful.
You’ll want to remember that 70 percent of the customer’s journey with your company is typically based on how well this person was treated or their feelings about the transaction. It’s vital to the overall success of any company to remember the customer is always right.
Regardless of how challenging this may seem to be, you’ll want to do all you can to appease any customer. It may take a lot of professional training and effort on your behalf to do this, but it will be worthwhile. Arming yourself with books is a very effective way for you to learn what to do and ensure that your employees are equipped for any task.